FAQ
SHIPPING / TRACKING
How long does shipping take?
MOD-KITs on average take 3 weeks anywhere worldwide.
PRE-BUILTs on average take 2 weeks worldwide, one week within the EU and 4 days within Germany.
How can I track my order in transit?
Enter your tracking number in one of these sites:
German Customers: DHL
MOD-KITs: Yuntrack
PRE-BUILTs: Parcel.One
All of the above: Parcelsapp
TECHNICAL
How does charging work?
The mouse is chargeable with a magnetic charging cable - your mouse is fully charged when the green LED stops blinking. One charge lasts about 100h.
I don't have a screwdriver, which one do I need?
The screwdriver we recommend getting is a small cross Phillips screwdriver, often used to operate with smartphones as well.
My blue mouse LED turns on but the Logitech software doesn't recognize the mouse and the cursor is not moving. What should I do?
Try re-pairing the mouse with the dongle using "Logitech Onboard Memory Manager".
I experience stuttering / temporary disconnecting while using my PMM mouse. What should I do?
We advice removing all other wireless dongles from your PC. If the problem occurs again, please contact us here and we will get back to you as soon as possible.
My mouse wobbles, what do I do?
Since the mice are 3D printed, it can happen that the shell is slightly warped after some time. A good solution is to add a layer of double sided tape under one of the feet. If you have Tiger ICE G305 skates, try removing the thin white strip under one of the skates that touches the ground to make it stand out less.
If the mouse breaks, do I get a replacement?
We usually send out either replacement parts or mice, depending on the issue. In case you have an issue with our mice, please contact us here.
GENERAL
What is the "ELITE" collection?
The "ELITE" collection has an improved click system, sturdiness, weight and side buttons design.
What is the difference between MOD-KITs and PRE-BUILTs?
Our MOD-KITs come unassembled and without electronics. PRE-BUILTs come fully assembled and ready to go! More details: About page.
Can you make me a custom mouse that's not in the store?
Yes, we will make one mouse per month as for now, you can suggest a price you are willing to pay for the mouse and give us detailed instructions here.
What switches do you use on your mice?
We use Kailh Red GM 4.0 switches.
What kind of mouse feet do I get on my mouse?
We use 100% PTFE feet with rounded edges.
Can I use any mouse feet on your mice?
Yes you can as long as they are not thicker than 0.8mm.
Do the shapes have the same dimensions as the original ones?
We try to replicate them the best we can! All shapes are based on 3D scans.
Your mice are wireless, does that mean that they have a delay?
Our mice have almost no delay thanks to the electronics we use - Logitech's Lightspeed technology.
Which software do the mice work with?
How do you make your mice?
We 3D print the shell, use the G304/G305 or G603 electronics and a micro USB rechargeable AAA battery.
Do I get the instructions available for the MOD-KITs?
Yes, there are detailed step-by-step instructions coming with each MOD-KIT that you order: Instructions.
The mouse I want is sold out, when will it be back in stock?
We restock regularly, to get notified about your mouse being available again, go here.
RETURNS / FEES
What's your return policy?
We accept returns that get shipped back within the first two weeks after arrival if the product is in a condition that makes it possible to resell it.
Do I pay customs fees (VAT) on my order?
EU countries don't pay customs fees, for other countries outside of EU you can calculate the approximate value using sites like this one.
